Refund policy
Last update: August 1, 2023
Returns & Exchanges:
Our products are made to order and cannot be returned or exchanged.
In the unlikely event that an item is defective, damaged, or the wrong item is received, we will send a new item.
Please contact us at the address below within 14 days of receipt of items.
support@ebiten.tokyo
In this case, please remember to attach your order number and a photo of the incorrect or damaged product.
We will reship the correct item after checking the contents.
While every effort has been made to ensure the quality of our products, there may be slight variations in pattern placement depending on the size of your order. We do not accept returns or exchanges due to slight differences in pattern placement or stitch position.
There may be slight variations in the color of the design depending on your monitor. We do not accept returns or exchanges due to slight differences in design color.
We do not accept exchanges for another size after purchase. Please be sure to check the size chart posted in the store before purchasing. A link to the size chart is provided in the product description section of every item.
Refund:
Since our products are made to order, refunds will not be accepted.
In the unlikely event that an item is defective, damaged, or the wrong item is received, we will send a new item.
Please contact us at the address below within 14 days of receipt of items.
support@ebiten.tokyo
In this case, please remember to attach your order number and a photo of the incorrect or damaged product.
We will reship the correct item after checking the contents.
Your order will be considered complete when you click the " Pay now" button. Once the order is completed, we will not accept any cancellation of the order by the customer, regardless of the payment method.
Before confirming your order, please make sure that the product name, size, and shipping address information are correct.
Please make sure that the delivery address is written in English.
EU Consumer Notice:
According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided in the following cases
- the supply of goods made to the consumer's specifications or clearly personalized
- sealed goods that have been unsealed after delivery and are not suitable for return for reasons of health protection or hygiene
Therefore, our products cannot be returned at our sole discretion.
These Terms and Conditions, however translated for any purpose, shall be governed by and construed in accordance with the English language.
For more information on returns, please see our FAQs.