KANE CAP

Our products are made to order and cannot be returned or exchanged.

In the unlikely event that an item is defective, damaged, or the wrong item is received, we will send a new item.

Please contact us at the address below within 14 days of receipt of items.

support@ebiten.tokyo

In this case, please remember to attach your order number and a photo of the incorrect or damaged product.
We will reship the correct item after checking the contents.

While every effort has been made to ensure the quality of our products, there may be slight variations in pattern placement depending on the size of your order. We do not accept returns or exchanges due to slight differences in pattern placement or stitch position.

There may be slight variations in the color of the design depending on your monitor. We do not accept returns or exchanges due to slight differences in design color.

We do not accept exchanges for another size after purchase. Please be sure to check the size chart posted in the store before purchasing. A link to the size chart is provided in the product description section of every item.

For more information, please see our FAQs.

Since our products are made to order, refunds will not be accepted.

In the unlikely event that an item is defective, damaged, or the wrong item is received, we will send a new item.

Please contact us at the address below within 14 days of receipt of items.

support@ebiten.tokyo

In this case, please remember to attach your order number and a photo of the incorrect or damaged product.
We will reship the correct item after checking the contents.

For more information, please see our FAQs.